FAQ

What products do you supply?

We are able to source both genuine and aftermarket parts for multiple manufacturers, call us or email us on partsales@wgilder.co.uk
How do I pay?

We can accept credit and debit cards, bank transfers and PayPal. Any additional fees using these payment methods must be met by the customer.
When can I expect to see my order?

For domestic shipments, providing the parts are in stock we would expect to ship the parts within 24 hours*. For items that need to be placed on back order we will confirm a delivery schedule with the supplier and relay this information to you. * Delivery time will depend on the customer having a credit account, cleared funds in our bank account and destination.
Are you able to fit a part for me?

We have a team of mobile technicians operating around the UK who may be able to assist, call us to discuss your requirements and we will do all we can to help.
Can you ship directly to my customer?

Yes. We can send a parcel directly to your customer. We can send the order without paperwork and email you the invoice as normal.
I received my item damaged in transit, now what?"

If you received a part that has been damaged in transit, you must immediately notify us on partsales@wgilder.co.uk and provide any photos of the damaged product. See our returns policy.

For any queries, please don't hesitate to give us a call.